Returns Information

Online shop orders cannot be returned or exchanged in store. To return an item, please follow the steps listed below. Staff at our Covent Garden Store are unable to process online returns or refunds.

Returns Form

 Returns Policy

We hope you love your order, but if for any reason you would like to return it, our returns process is simple. Your item must be unused/unworn and in the same condition as you received it.

Please note, we do not offer exchanges. Items ordered online cannot be returned in our Covent Garden store. Items purchased in our Covent Garden shop must be returned in store.

Refunds will be issued within 30 days. Processing times may vary depending on your bank or card provider.

Returns Instructions

The below information applies to general stocked products. Returns information for specific items such as print-to-order prints, furniture and vintage items can be found further down the page.

1. Email [email protected] within 14 days of receiving your goods to notify us of the return.
2. Return the item(s) within 28 days of receipt. Please include your order number. Clothing returned due to sizing may be opened but must be unworn with tags attached.
3. Return shipping costs are your responsibility unless the item is faulty. We recommend using recorded delivery.
4. Once received and processed, we will issue your refund within 14 working days.

Returns Address:

London Transport Museum
PO Box 621
York House, Wetherby Road
York
YO26 7NH

Faulty Items

If you have received a faulty, damaged or incorrect item, please contact [email protected] with details and images of the fault.

Returning Limited Edition or Print-to-Order Posters

If you cancel or return a framed or unframed print-to-order item, a 20% cancellation fee will apply as these items are bespoke and made to order.

Please note that some original posters may show signs of age or minor damage. These characteristics are considered part of their authenticity.

Print Returns Address:

LTM Online Shop Returns
London Transport Museum Depot
118-120 Gunnersbury Lane
Acton Town
London
W3 9BQ

Returning Large Items

This includes:

• Made-to-order furniture
• Decommissioned original signs
• Recommissioned products

A 20% cancellation fee applies to made-to-order furniture as these are bespoke items.

The item must be returned in the same condition as received, including any certificate of authenticity (for Decommissioned items). Refunds cannot be issued if these conditions are not met.

Large Item Returns Address:

LTM Online Shop Returns
London Transport Museum Depot
118-120 Gunnersbury Lane
Acton Town
London
W3 9BQ

Returns Queries

If you have any questions, please email [email protected]. We aim to respond within 3–5 working days. (Working days exclude weekends and bank holidays.)